FAQs
Do you ship Worldwide?
Currently we only ship within the continental United States. If you are interested in an item to be shipped to a location outside of the United States, please contact us through chat on our website or email us at support@thesunseekers.com..
Will my order be shipped in multiple parcels?
If you place a large order, it may be fulfilled in multiple shipments.
How long will my order take to deliver?
Your order should take between 8 - 10 business days to arrive at your doorstep. Sometimes only processing times occur during holiday seasons.
Will I have to pay any customs fees?
We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers responsibility to pay the balance.
What are my payment options?
We accept payments by Paypal, Visa, MasterCard and American Express.
What are my delivery options?
We currently provide free standard shipping to addresses within the continental United States. If you would like explore the opportunity of expediting an order for additional fees, please visit with us via chat on our website or email us at support@thesunseekers.com.
How secure is your site?
The Sun Seekers Store processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.
Can I amend my order?
Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 -2 working days, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.
Where is my order?
We will email you once your order ships.
When will I receive my parcel?
Once your order is trackable, it will take between 8 – 10 business days to be delivered. Depending on different country’s custom restrictions, this may take longer (we wish this wasn't the case).
Can I return or exchange an item?
Absolutely. We offer a 30 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product. There is a 25% restocking fee.
What if I received a faulty item?
If you discover a fault, please contact us immediately (within 2 days of receiving your parcel) via ‘Contact Us’ on our website or through the chat feature on our website.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.
In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.
In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
